Service Management


10 Tips to Launch Successful Product

Today we all hear words like transformation, advancements, and recreation in business. Have you ever wondered what companies meant by saying such words? The answer is one key message which is ‘Bringing Business Transformation’. In this fast-moving world, the old yet conventional method of conducting business is fading away. The primary reason is the evolving …

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Dialogue is the key to Agile Success

A common problem faced by IT companies during adapting agility is that clients are not much up to date about Agile Project Management. Of course they are concerned with the output instead of process. Clients are focused to get their problem solved  and are less interested about knowing the process itself. (Agile, Waterfall or any …

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Beta Testing of Mobile App by Code For Pakistan

It was really great to attend Beta Testing Session of a Mobile App by Code For Pakistan. I got invitation from Sidra Jalil (Director Operations at Code for Pakistan). Code For Pakistan Code For Pakistan is a non-profit building a non-partisan civic innovation ecosystem to improve quality of life across Pakistan. They believe that digital …

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ITIL Lesson Learned

Few Definitions and Abbreviations Trend Analysis can be done by Proactive Problem Management Delivery and Support of services is related to Service Transition During balancing service operations and stability, Quality of service is the key to measure Utility means fit for purpose Warranty means fit for use Utility and Warranty are two factors of creating …

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