Few Definitions and Abbreviations Trend Analysis can be done by Proactive Problem Management Delivery and Support of services is related to Service Transition During balancing service operations and stability, Quality of service is the key to measure Utility m...

Now a days everyone is talking about “Quality” but we need to observe that are we taking it seriously to be improved or its just a voice. We should focus to initiate some steps : Track Mistakes If we are going to commit to quality, first we must ...